Privacy Policy

Effective Date: November 2025
Website: https://threadhound.ai

1. Introduction

This Privacy Policy explains how ThreadHound, operated by Partridge Works Limited, collects, uses, and protects your information. ThreadHound is a web application that analyses and captures chat group conversations and business documents, indexes them, and provides summaries and chatbot functionality.

By using ThreadHound, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Service Name: ThreadHound
Service Provider: Partridge Works Limited
Registered in: England and Wales
Website: https://threadhound.ai
Contact for Privacy Matters: threadhound_support@partridge.works

3. Information We Collect

We collect the following types of information when you use our service:

Personal Data from connected channels, such as your name, email address, and phone number.
Conversation Data including chat messages and shared documents from integrated services.
AI-Derived Summaries produced by our analysis tools.

You may request deletion of your conversation data at any time.

4. How We Use Your Information

Your information is used to:

Provide and improve the ThreadHound service
Generate conversation summaries and chatbot responses
Manage your account and authentication
Ensure service security and reliability

We do not sell or share your data for marketing purposes.

5. Data Storage and Security

All data is stored securely both at rest and in transmission.
We use industry-standard technical and organisational measures, including:

Secure server access controls
Encrypted communication channels (HTTPS/TLS)
Firewalls and intrusion prevention systems

6. Third Party Processors

We work with trusted service providers to operate our platform:

Hetzner.com

Purpose: Cloud hosting and infrastructure
Website: https://www.hetzner.com

OpenAI

Purpose: AI services and natural language processing
Website: https://openai.com

Claude

Purpose: AI services and analysis
Website: https://claude.ai

Clerk.com

Purpose: Authentication and login management
Website: https://clerk.com

These processors handle data under contractual agreements that ensure GDPR compliance.

7. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

Performance of a contract (providing the service you requested)
Legitimate interests (maintaining and improving the service)
Consent, where required for specific integrations or features

8. Data Retention

Your data is retained only as long as necessary to provide the service.
Conversation data and summaries may be deleted upon your request.

9. Your Rights Under GDPR

You have the following rights regarding your data:

Access your data
Request correction of inaccurate data
Request deletion ("right to be forgotten")
Restrict or object to processing
Data portability

To exercise these rights, contact us at threadhound_support@partridge.works.

10. International Transfers

If your data is transferred outside the UK or EEA, we ensure adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://threadhound.ai/privacy.

12. Contact

If you have any questions about this Privacy Policy or wish to make a data access request, please contact:

Data Protection Contact:
Partridge Works Limited
Email: threadhound_support@partridge.works